frequently asked questions

• What is fixed wireless high-speed Internet and how does it work?
• How fast is the OmniGlobe Broadband connection?
• Apart from speed, what other advantages has the OmniGlobe Broadband connection got
  over dial-up, satellite or DSL?
• When will the service be available in my area?
• What do I need to do in order to get the service?
• What are the minimum requirements for my computer?
• Will I need to log in every time I want to access the Internet?
• How secure is my connection?
• Can I share the connection with other people?
• What are your monthly fees?
• Can I set up the system myself?
• Can I lease the equipment or do I need to purchase it?
• What should I do if my connection stops working?
• Can you provide email addresses and if so, how many?
• What is Gmail?
• Can I access my email when I’m on the road?
• Can I keep my existing address book and past correspondence?
• Can I use VoIP (Voice over Internet) with your service?
• What other services can you provide?
• Will I need a permit for the wall-mounted modem on the outside of my property?
• Where can I get information from?

Q. What is fixed wireless high-speed Internet and how does it work?

A. Fixed wireless high-speed Internet is a solution that can easily be deployed in regions where DSL and cable are unavailable. It uses radio frequency transmissions to connect your computer to a regional network using a small modem attached to the outside of your property.

Q. How fast is the OmniGlobe Broadband connection?

A. Our high-speed Internet connection is over 25 times faster than a standard dial-up session, and considerably faster than a satellite connection. It delivers data with download speeds of up to 1.5 Mbps (Megabits per second) and upload speeds up to 256 Kbps (Kilobits per second).

Q. Apart from speed, what other advantages has the OmniGlobe Broadband connection got over dial-up, satellite or DSL?

A. Unlike dial-up services, our broadband service will not block your telephone line. You can remain connected and happily surf the web, even while talking on the telephone.

Also, it does not suffer from latency (delay) issues, nor is it affected by adverse weather conditions, problems that are often associated with satellite Internet technologies.

Finally, it can easily be deployed in areas where DSL and cable are not available.

Q. When will the service be available in my area?

A: Service will be available shortly. We will announce availability soon.

Q: What do I need to do in order to get the service?

A: There are several ways to identify an interest in the OmniGlobe Broadband service, these include via phone (1-888-365-6664), via online registration or via e-mail. Once we have your contact information on file, a suitable date and time shall be arranged to initialize customer signup.

Q. What are the minimum requirements for my computer?

A. Your computer must either be running the latest versions of Windows 2000, XP, or Vista or the latest OS X version for a Mac. It must have a spare “RJ45” Ethernet/network port or broadband networking capabilities and a functional NIC (Network Interface Card). If in doubt, please contact your computer dealer, or check with us prior to installation.

Q. Will I need to log in every time I want to access the Internet?

A. No. Your broadband connection is “always on”. All you need to do in order to get connected is double-click on your web browser (i.e.: Internet Explorer or Firefox for example). It‘s that simple.

Q. How secure is my connection?

A. Unlike some other Internet providers, we own our own infrastructure from end-to-end. We also use industry-proven authentication and encryption technologies, as well as proprietary, closed protocols, to scramble signals and limit connections to our transceivers.

Q. Can I share the connection with other people?

A. Yes. You can purchase a wireless router that will allow you to share your Internet connection with other computers in your home or building. As we have partnered with local computer companies, we can also install wireless routers to our subscribers for an additional fee. Please note: you will need to ensure that your wireless router is secure in order to prevent hackers from using your connection once the router installed. Should you wish to add a wireless router after our initial installation, please provide us with the MAC (Media Access Control) address of the router. This information is usually identified on a label that is placed under the unit. We will then remotely configure your modem so that it can authorize the new device. Once this has been done, you will be able to share your Internet connection within minutes.

Q. What are your monthly fees?

A. Our service packages start at $49.95 per month, and there is a one-time installation fee, from as little as $29.95 for a 3-year contract.

Q. Can I set up the system myself?

A. No. The quality of our service relies on our certified technicians securely and professionally installing the equipment during customer sign-up. Our technicians are trained in all aspects of wireless high-speed Internet installations, from how to best position your modem to how best to bring the cable in to your building. They will also make sure that your connection is working properly before they leave and answer any questions that you might have about the service.

Q. Can I lease the equipment or do I need to purchase it?

A. As part of the installation, we will provide you with a range of CPEs (Consumer Premises Equipment) and antenna to best support the Internet service in your area. We will also repair or replace any faulty equipment, free of charge, provided that the failure is not due to human error or interference.

Q. What should I do if my connection stops working?

A. Please contact our support line at 1-888-365-OMNI (6664)

Q. Can you provide email addresses and if so, how many?

A. We have partnered with leading Internet company Google in order to provide our subscribers with up to 5 OmniGlobe-branded Gmail email accounts. These each come with 6GB of storage.

Q. What is Gmail?

A. Gmail, officially Google Mail, is a free Web-based email account. It is easy to use and allows users to either access theirs accounts from their own computers (using email applications such as Microsoft Outlook and Mac Mail) or remotely using a web browser (Internet Explorer or Firefox for example) from any computer that is connected to the Internet.

Q. Can I access my email when I’m on the road?

A. Yes. Emails can be accessed through our portal: www.omniglobebroadband.com or via mail.omniglobe.ca.

Q. Can I keep my existing address book and past correspondence?

A. Yes, provided that your current ISP (Internet Service Provider) offers POP3 email service. You will be able to keep all undeleted emails sent and received at that address. If your address book information is stored in Microsoft Outlook or Mac Mail, you will also have the option of continuing to use that package with your new email address. If necessary, we can assist you in setting up your new email account, so that it integrates seamlessly with your current communications software. There is an additional fee for this service so please contact our customer support for additional information.

Q. Can I use VoIP (Voice over Internet) with your service?

A. We will be offering residential and commercial VoIP services over existing high speed Internet connections in the near future. Stay tuned!

Q. What other services can you provide?

A. We can provide and install surge protectors and wireless routers for an additional one-time fee. Surge protectors will prevent damage to your electronics, should there be a power surge such as that from an electrical storm power outage. As for wireless routers, they are required in order to share your Internet connections with other members of your household.

Q. Will I need a permit for the wall-mounted modem on the outside of my property?

A. No. A permit is not required to install the equipment on your property. Please note: tenants are required to consult their leasing/rental agreements or obtain their landlord’s approval prior to installation.

Q: Where can I get information from?

A: Information on the service is accessible through:

• Website – www.omniglobebroadband.com
• Toll free number – 1-888-365-OMNI (6664)